Shipping, Orders & Returns Policy
Effective date: 10th September 2026
1. Scope
This Shipping, Orders & Returns Policy (“Policy”) governs the processing, dispatch, delivery, cancellation, return, replacement and refund of orders placed on shoppillpop.com (the “Platform”), operated by GENEVO VENTURES (“Pillpop”, “we”, “us”). It forms part of, and should be read with, our Terms & Conditions and Privacy Policy. This is the Return & Refund Policy referred to in our Terms & Conditions. Nothing in this Policy limits your rights under the Consumer Protection Act, 2019.
2. Order confirmation and processing
Once you place an order, you will receive an acknowledgment by email and/or SMS/WhatsApp. This acknowledgment confirms receipt of your order, not acceptance; a binding contract arises on dispatch, as set out in our Terms & Conditions. Prepaid orders are processed after successful payment confirmation; cash-on-delivery (“COD”) orders are processed after confirmation by SMS, call or OTP, and remain subject to our COD terms. We may contact you to verify an order before dispatch and may cancel unverifiable or suspicious orders with a refund of amounts paid.
Orders are ordinarily dispatched within 2 business days of confirmation, excluding Sundays and public holidays. Items in one order may be dispatched in separate shipments without additional shipping cost to you.
3. Shipping charges
Shipping is free on orders of ₹3500 or more. Orders below this amount incur a shipping charge of ₹100, displayed at checkout before you pay. Any COD handling charge, where applicable, is also displayed at checkout.
4. Delivery coverage and timelines
We currently ship only within India, to pin codes serviceable by our logistics partners. Estimated delivery is 5-7 business days from dispatch for most serviceable locations; remote or restricted areas may take longer. All delivery timelines on the Platform are estimates and indicative only — they are not guaranteed delivery dates, and delays caused by logistics partners, weather, regional disruptions or force majeure events do not entitle you to compensation, though we will assist in tracking and resolving delayed shipments.
5. Tracking
When your order is dispatched, tracking details are sent to your registered email and/or phone number. Tracking may take up to 24 hours to activate after dispatch.
6. Address changes
Address or contact-detail changes can be accommodated only before dispatch — write to support@shoppillpop.com with your order number as soon as possible. After dispatch, changes cannot be made. You are responsible for the accuracy of the address and contact details you provide; deliveries failed due to incorrect or incomplete details are treated under Section 7.
7. Failed delivery and return to origin
Our logistics partners will attempt delivery and may contact you to coordinate. If delivery fails because you are unavailable after attempted contact, the address is incorrect or incomplete, your contact number is unreachable, or the shipment is refused, the order is returned to origin. In such cases we may: (a) re-dispatch with your express confirmation, subject to payment of additional delivery charges where applicable; or (b) cancel the order and refund the product price, deducting reasonable shipping costs actually incurred, to the extent permitted by law. Repeated refusals or failed COD deliveries may lead to COD being disabled for your account.
8. Cancellations
You may cancel an order any time before dispatch, through your account or by writing to support@shoppillpop.com, for a full refund processed within 24–48 working hours of cancellation approval. Once dispatched, an order cannot be cancelled; it is instead governed by the return provisions below. We may cancel orders before dispatch as described in our Terms & Conditions (pricing errors, stock unavailability, suspected fraud or abuse), in which case amounts paid are refunded in full.
9. Returns
Our products are consumable food supplements, so hygiene and safety limit what can be returned:
- Unopened products — eligible for return within 7 days of delivery, provided the product is unused, its seal is intact, and it is in its original packaging with labels and batch details intact;
- Opened or used products — not eligible for return, except where the product is damaged, defective, expired on delivery, incorrect, or not as described (Section 10);
- Free gifts, samples and promotional merchandise — not eligible for return or refund; and
- Discounted and promotional purchases — eligible on the same terms as regular purchases, with refunds equal to the amount actually paid.
To initiate a return, write to support@shoppillpop.com with your order number and reason. Approved returns are picked up by our logistics partners where reverse-pickup is serviceable; otherwise, we may ask you to ship the product to us, with reasonable courier costs reimbursed for eligible returns. Returned products are verified at our warehouse before a refund is processed; products that fail verification (tampered seals, missing components, damage from misuse) may be declined and, at your option and cost, shipped back to you.
10. Damaged, defective, expired or incorrect items
If your order arrives with visible tampering or transit damage, please refuse acceptance where possible and inform us. In all cases, report damaged, defective, expired or incorrect items to support@shoppillpop.com within 24 hours of delivery, with your order number and clear photographs (and video where available) of the outer packaging, product and batch/label. After verification, we will, at your choice, provide a replacement at no cost or a full refund including shipping charges paid. Claims raised after the 48-hour window or without supporting evidence may take longer to verify and may be declined where verification is impossible, subject always to your statutory rights.
11. Refunds
Approved refunds are initiated within 2–3 business days of return verification (or of cancellation approval, for pre-dispatch cancellations):
- Prepaid orders — refunded to the original payment method; your bank or card issuer may take an additional 7–10 business days to reflect the amount;
- COD orders — refunded by bank transfer or UPI to details you provide, since there is no original payment instrument; and
- Partial orders — where only part of an order is returned or cancelled, the refund covers the returned items and proportionate charges.
Refund timelines given by banks, card networks and payment providers are outside our control. If a refund does not reflect within the expected period, contact us with your order number and we will share the refund reference for follow-up with your bank.
12. Exchanges
We do not offer exchanges for change of mind. Replacements are provided for damaged, defective, expired or incorrect items under Section 10. If you wish to switch products, return the eligible unopened product under Section 9 and place a fresh order.
13. Subscriptions and repeat orders
Where products are delivered under a subscription, each shipment is treated as a separate delivery for the purposes of Sections 9–11. Subscription billing and cancellation are governed by our Terms & Conditions.
14. Contact
Customer support: Support@shoppillpop.com
Support hours: 10am to 6pm (Monday to Saturday)
Escalations are handled by our Grievance Officer as set out in our Terms & Conditions, with acknowledgment within 48 hours and resolution targeted within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.
Shipping, Orders & Returns Policy
Effective date: 10th September 2026
1. Scope
This Shipping, Orders & Returns Policy (“Policy”) governs the processing, dispatch, delivery, cancellation, return, replacement and refund of orders placed on shoppillpop.com (the “Platform”), operated by GENEVO VENTURES (“Pillpop”, “we”, “us”). It forms part of, and should be read with, our Terms & Conditions and Privacy Policy. This is the Return & Refund Policy referred to in our Terms & Conditions. Nothing in this Policy limits your rights under the Consumer Protection Act, 2019.
2. Order confirmation and processing
Once you place an order, you will receive an acknowledgment by email and/or SMS/WhatsApp. This acknowledgment confirms receipt of your order, not acceptance; a binding contract arises on dispatch, as set out in our Terms & Conditions. Prepaid orders are processed after successful payment confirmation; cash-on-delivery (“COD”) orders are processed after confirmation by SMS, call or OTP, and remain subject to our COD terms. We may contact you to verify an order before dispatch and may cancel unverifiable or suspicious orders with a refund of amounts paid.
Orders are ordinarily dispatched within 2 business days of confirmation, excluding Sundays and public holidays. Items in one order may be dispatched in separate shipments without additional shipping cost to you.
3. Shipping charges
Shipping is free on orders of ₹3500 or more. Orders below this amount incur a shipping charge of ₹100, displayed at checkout before you pay. Any COD handling charge, where applicable, is also displayed at checkout.
4. Delivery coverage and timelines
We currently ship only within India, to pin codes serviceable by our logistics partners. Estimated delivery is 5-7 business days from dispatch for most serviceable locations; remote or restricted areas may take longer. All delivery timelines on the Platform are estimates and indicative only — they are not guaranteed delivery dates, and delays caused by logistics partners, weather, regional disruptions or force majeure events do not entitle you to compensation, though we will assist in tracking and resolving delayed shipments.
5. Tracking
When your order is dispatched, tracking details are sent to your registered email and/or phone number. Tracking may take up to 24 hours to activate after dispatch.
6. Address changes
Address or contact-detail changes can be accommodated only before dispatch — write to support@shoppillpop.com with your order number as soon as possible. After dispatch, changes cannot be made. You are responsible for the accuracy of the address and contact details you provide; deliveries failed due to incorrect or incomplete details are treated under Section 7.
7. Failed delivery and return to origin
Our logistics partners will attempt delivery and may contact you to coordinate. If delivery fails because you are unavailable after attempted contact, the address is incorrect or incomplete, your contact number is unreachable, or the shipment is refused, the order is returned to origin. In such cases we may: (a) re-dispatch with your express confirmation, subject to payment of additional delivery charges where applicable; or (b) cancel the order and refund the product price, deducting reasonable shipping costs actually incurred, to the extent permitted by law. Repeated refusals or failed COD deliveries may lead to COD being disabled for your account.
8. Cancellations
You may cancel an order any time before dispatch, through your account or by writing to support@shoppillpop.com, for a full refund processed within 24–48 working hours of cancellation approval. Once dispatched, an order cannot be cancelled; it is instead governed by the return provisions below. We may cancel orders before dispatch as described in our Terms & Conditions (pricing errors, stock unavailability, suspected fraud or abuse), in which case amounts paid are refunded in full.
9. Returns
Our products are consumable food supplements, so hygiene and safety limit what can be returned:
- Unopened products — eligible for return within 7 days of delivery, provided the product is unused, its seal is intact, and it is in its original packaging with labels and batch details intact;
- Opened or used products — not eligible for return, except where the product is damaged, defective, expired on delivery, incorrect, or not as described (Section 10);
- Free gifts, samples and promotional merchandise — not eligible for return or refund; and
- Discounted and promotional purchases — eligible on the same terms as regular purchases, with refunds equal to the amount actually paid.
To initiate a return, write to support@shoppillpop.com with your order number and reason. Approved returns are picked up by our logistics partners where reverse-pickup is serviceable; otherwise, we may ask you to ship the product to us, with reasonable courier costs reimbursed for eligible returns. Returned products are verified at our warehouse before a refund is processed; products that fail verification (tampered seals, missing components, damage from misuse) may be declined and, at your option and cost, shipped back to you.
10. Damaged, defective, expired or incorrect items
If your order arrives with visible tampering or transit damage, please refuse acceptance where possible and inform us. In all cases, report damaged, defective, expired or incorrect items to support@shoppillpop.com within 24 hours of delivery, with your order number and clear photographs (and video where available) of the outer packaging, product and batch/label. After verification, we will, at your choice, provide a replacement at no cost or a full refund including shipping charges paid. Claims raised after the 48-hour window or without supporting evidence may take longer to verify and may be declined where verification is impossible, subject always to your statutory rights.
11. Refunds
Approved refunds are initiated within 2–3 business days of return verification (or of cancellation approval, for pre-dispatch cancellations):
- Prepaid orders — refunded to the original payment method; your bank or card issuer may take an additional 7–10 business days to reflect the amount;
- COD orders — refunded by bank transfer or UPI to details you provide, since there is no original payment instrument; and
- Partial orders — where only part of an order is returned or cancelled, the refund covers the returned items and proportionate charges.
Refund timelines given by banks, card networks and payment providers are outside our control. If a refund does not reflect within the expected period, contact us with your order number and we will share the refund reference for follow-up with your bank.
12. Exchanges
We do not offer exchanges for change of mind. Replacements are provided for damaged, defective, expired or incorrect items under Section 10. If you wish to switch products, return the eligible unopened product under Section 9 and place a fresh order.
13. Subscriptions and repeat orders
Where products are delivered under a subscription, each shipment is treated as a separate delivery for the purposes of Sections 9–11. Subscription billing and cancellation are governed by our Terms & Conditions.
14. Contact
Customer support: Support@shoppillpop.com
Support hours: 10am to 6pm (Monday to Saturday)
Escalations are handled by our Grievance Officer as set out in our Terms & Conditions, with acknowledgment within 48 hours and resolution targeted within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.